Post Implementation Activities:

The post implementation activities can be categorised as follows:

User Training

Constant training needs to be given to all users atleast in the initial phase after the go live. This is important, so that, users feel more comfortable with the new system.

Troubleshooting and Support

Troubleshooting of user related problems and Support to users forms the major chunk of the activity after the implementation of ERP. This also involves setting up a helpdesk functionality wherein the users can address their problems.

New developments

Another important activity, which is conducted in parallel to the other activities, is the development of new programs or modification of the existing programs. New Developments also include new configurations that were not envisaged earlier and come to light at this stage. This also involves upgrading the existing package to a higher version.